YES, ALL PRICES INCLUDE VAT AT THE LEGAL RATE IN FORCE.
FAQ
ORDERS
Ordering questions.
DO ALL PRICES INCLUDE VAT?
CAN'T FIND THE WINE YOU'RE LOOKING FOR?
YOU CAN CONTACT UNCORK WINES AT
EXPRESS YOUR INTEREST IN THE WINE YOU ARE LOOKING FOR AND YOU WILL BE
NOTIFIED AS SOON AS AVAILABLE.
CAN I RECEIVE WINE FROM A DIFFERENT YEAR THAT APPEARS IN THE PICTURE?
YES, THE IMAGES ARE MERELY ILLUSTRATIVE NO
REFLECTING THE YEAR OF WINE SALE.
THE YEAR TO CONSIDER AT HOME REFERENCE MENTIONED IN
PRODUCT DESCRIPTION.
DO YOU ACCEPT ORDERS BY PHONE OR EMAIL?
YES. YOU CAN ORDER VIA EMAIL
GERAL@UNCORKWINES.PT OR BY MOBILE NUMBER
+351 913 334 683.
CAN I CHANGE OR CANCEL AN ORDER?
YES. IF THE ORDER HAS NOT BEEN SHIPPED, YOU MAY
CHANGE OR CANCEL.
CAN I ORDER PRODUCTS FOR A GIFT?
YES YOU CAN. AT THE CHECKOUT OF PURCHASE YOU CAN ADD TO THE
OFFER FIELD, ALL THE DETAILS YOU WANT TO
TO OFFER. UNCORK WINES IS COMMITTED TO SURPRISE.
WHEN WILL THE ORDER BE CONFIRMED?
THE ORDER IS CONFIRMED ONCE RECEIPT OF THE
PAYMENT. NOTIFICATION OF RECEIPT IS SENT
SAME.
HOW CAN I TRACK THE STATUS OF THE ORDER?
YOU CAN TRACK THE STATUS OF YOUR ORDER IN YOUR ACCOUNT
UNCORK WINES CUSTOMER.
PAYMENTS
Payment issues.
WHAT PAYMENT METHODS ARE ACCEPTED?
UNCORK WINES ACCEPTS PAYMENT THROUGH REFERENCE
MULTIBANCO, MBWAY, PAYPAL AND BANK TRANSFER.
DO THEY CHARGE ANY PAYMENT FEES?
THERE ARE NO PAYMENT FEES.
HOW DO I KNOW IF THE PAYMENT TRANSACTION IS SECURE?
UNCORK WINES WORKS WITH AN INSTITUTION OF
PAYMENT THAT STRICTLY IMPLEMENTS THE RECOMMENDATIONS OF THE
REGULATOR (BANK OF PORTUGAL), AND IS EVALUATED
CONSTANTLY BY THE SAME ENTITY. NO SAFER
COULD BE.
SHIPPING & DELIVERY
Questions related to shipping and deliveries
WHAT IS THE COST OF SHIPPING POSTAGE?
CONTINENTAL PORTUGAL
UNCORK WINE OFFERS SHIPPING COSTS FOR
ORDERS OVER €60.
FOR ORDERS LESS THAN €60 THE COST OF
SHIPPING COST IS €6.
HOW CAN I TRACK THE SHIPPING OF THE ORDER?
AFTER YOUR ORDER HAS BEEN SHIPPED, YOU WILL BE NOTIFIED BY E-
MAIL WITH SHIPPING NUMBER INFORMATION AND LINK
THROUGH WHICH YOU CAN TRACK THE STATUS OF THE SHIPPING.
WHICH COUNTRIES DOES UNCORK WINES SHIP TO?
UNCORK WINES SHIPS TO PRACTICALLY ALL COUNTRIES.
FOR ADDITIONAL INFORMATION PLEASE CONTACT
VIA EMAIL GERAL@UNCORKWINES.PT.
WHAT IS THE ORDER DELIVERY TIME?
DELIVERIES ARE MADE ON BUSINESS DAYS. THE STANDARD OF
UNCORK WINES IS DELIVERED IN 48HOURS CONSIDERING THE DAYS
USEFUL.
RETURN & REFUND
Questions related to returns and refunds.
CAN I RETURN DEFECTIVE PRODUCTS?
WE ASSUME RESPONSIBILITY FOR ALL PRODUCTS WITH
DEFECT. YOU WILL NEED TO CONTACT UNCORK WINES TO START THE
RETURN PROCESS.
WHO ASSUMES THE COST OF THE RETURN?
UNCORK WINES ASSUMES ALL COSTS RELATED TO
DAMAGED PRODUCTS.
CUSTOMER SERVICE TEAM WILL COME IN IMMEDIATELY
CONTACT US TO SPEED UP THE RETURN.
HOW DO YOU RETURN PAYMENT IN CASE OF RETURN?
REFUND IS RETURNED THROUGH TRANSFER
BANKING.
CORPORATE & SOCIAL EVENTS
Event-related questions.
WHAT TYPE OF EVENTS DO YOU SUPPLY?
WE SELL FOR ALL TYPES OF EVENTS.
DO YOU MAKE CORPORATE GIFTS?
YES. UNCORK WINES ALWAYS HAS A COLLECTION OF
WINE GIFTS THAT YOU CAN SEE ON THE WEBSITE.
CUSTOMER ACCOUNT
Questions related to your customer account.
WHAT ARE THE ADVANTAGES OF HAVING AN ACCOUNT WITH UNCORKWINES?
ALLOWS YOU TO ACCESS YOUR ORDER HISTORY, CREATE A
WISHLIST WITH YOUR FAVORITE PRODUCTS.
YOU HAVE ACCESS TO ALL UNCORK WINES CAMPAIGNS AND PRODUCTS
EXCLUSIVE FOR CUSTOMERS WITH AN ACCOUNT.
DO I NEED TO REGISTRATION TO PLACE AN ORDER?
YOU DO NOT NEED TO REGISTER AN ACCOUNT.
HOW DO I CHANGE MY DATA?
YOU CAN ALWAYS EDIT YOUR DATA IN THE CUSTOMER AREA, AFTER
BEGIN SESSION.
